Health Questionnaires

To ensure that we hold accurate and up to date information about our patients, we may be asking you to complete some health questionnaires. These may be sent out via SMS (text) message, email or in the post. These questionnaires are also available on the SystmOnline portal using your log in. If you do not have access to SystmOnline, this can be set up at reception for you.

We appreciate your cooperation with these matters.

Influenza Vaccines 2022

Now that we have completed our weekend flu clinics, we will be offering sessions for those who were unable to attend. 

Most eligible individuals have been contacted via text message from us or via a letter/email from NHS England. If you believe you are eligible and have not been contacted, please call the surgery to book in.

For further information about the flu vaccine, please click here.

Current Vacancies

Medical Receptionist / Administrator (Part Time)

An opportunity has arisen to join our busy reception team. This is a challenging role which requires excellent communication and computer skills.  If you work well as part of a team and cope well under pressure please get in touch.

Previous experience of primary care and knowledge of SystmOne is desirable but not essential as training will be provided. The right candidate will have the ability to learn other administration roles.

From £9.50 per hour.  Benefits include company pension, on-site parking, sick pay, store discounts.

To apply please send your CV to Debbie Crossley, Bridge Cottage Surgery, 41 High Street, Welwyn AL6 9EF.


New Telephone System

Following feedback from our Patients we have now had a new telephone system installed. 

The new system will make it much easier for patients to cancel appointments and will enable patients to receive a call-back when there is a long queue rather than waiting on the line.  

We anticipate the new telephone system will enable us to provide an improved service to our patients.  Do please let us know if you experience any problems with the new system, any positive feedback would also be welcomed. 

All in-coming and out-going calls are now recorded.


COVID-19 - Bridge Cottage Pharmacy - Vaccination Centre

There is a COVID-19 Vaccination Centre run by Bridge Cottage Pharmacy.  Appointments for this site, as well as all other sites, are bookable via the national booking service or by calling 119.


For information on the recent Monkeypox outbreak, what it is, the symptoms and treatment please click on the link below

Monkeypox Briefing.docx

Closure of Kimpton Branch Surgery

After lengthy consideration, Bridge Cottage Surgery proposed the closure of the branch surgery at Kimpton.

All Kimpton patients were contacted by letter to inform them that approval was granted to close the Surgery on 31st August 2022.

Kimpton Surgery closed its doors for the last time on 31st August 2022.

Data Sharing Update - 5/7/21

Concerned about your information being shared?  What you need to know.

The NHS is planning to introduce an improved way for GP practices to share information about patients- called the General Practice Data for Planning and Research data collection.  News of these plans has caused some concern to some of our patients, who have decided that they don’t want their data to be involved.

We have now been informed that no data will be shared in this new way until 1 September this year.  If you have already been in touch with the practice to ask to be ‘opted out’, your request will be honoured.  This will not affect your own care. To find out more about how and why the NHS securely collects and uses data, please go to this website.

We are here to help when you need us - how to access services

If you need the help of a GP, practice nurse or other health professional that works in our surgery, we are here for you.

GP practices are busier than they have ever been and we want you to know how to get the help you need from us.

As you will know, we have been open throughout the pandemic, offering you telephone and online appointments, with face to face consultations available for those who need them. We have continued to help many thousands of patients each week.  We now offer directly bookable face to face and telephone appointments bookable online, by telephone and in person releasing at 8am for mornings and 12pm for afternoons.

There are some things that patients can do to help make sure we can see everyone who needs us, as quickly as possible. Please continue to contact us by phone or online as this helps us to manage people entering our practice building; it is much better if you don’t come to the practice unless you have an appointment.  We need to keep social distancing in our practice building to keep everyone safe, we also ask that you always wear a mask while in the surgery and take your temperature before sitting in the waiting room. Please remember that appointments are a set amount of time so it is only safe to discuss one health issue. If you have more to discuss please mention this when you speak to reception staff.

During the pandemic the use of our online system “eConsult” increased. It is a great way to get clinical advice for your condition, however, it is worth remembering that each consultation takes a significant amount of time to review and there are lots of other ways to get advice. Also you will not get an instant response to these so if it is urgent please call the practice or contact 111.

On our website we have links to key NHS information and advice. Please also go to which is a as a source of trusted health advice about your or your child’s condition. Your local pharmacist is also there for you as an expert in medicines. They can offer advice for certain ailments. They will also know when you need to contact a GP or another more urgent service. Many pharmacies are open in the evening and at weekends, you can find them on the CCG website:

Remember if the situation is urgent you can contact NHS 111 by visiting or by calling 111.  They can also support with a mental health crisis if you select option 2.

You don’t need to see a GP to refer yourself for some mental health services. Find out more at If you are worried about your mental health and any harm you may cause yourself please contact your practice.

Remember to always dial 999 straight away when it is a real emergency, for example if you think someone is having a heart attack or a stroke.

Please continue to use general practice when you need to, we are open and there for you.

Thank you for your support.

Update 27th May 2021 - Data Sharing

Dear Patients,

There has been a lot of talk in the media lately regarding data sharing by GP Practice’s we would like to reassure you that we would never sell your data or release it to parties outside of the NHS without your consent.

Please find the below links which will give you information on how the NHS stores and uses your data.

National data opt-out - NHS Digital

If after watching the video and reading the information, you would still like to opt out of the data sharing please use the below link to complete your information or the telephone number for NHS Digital Contact Centre

You can make or change a choice for:

  • Yourself
  • Children under the age of 13
  • Someone you can legally make decision for

Make your choice about sharing data from your health records - NHS (

NHS Digital Contact Centre phone number 0300 303 5678

Your choice will be entered into your records by NHS Digital and they will inform us of the choice, there is no need for you to contact your practice regarding this.

Type 1 Opt Out

In addition to the National Data Opt-Out, the existing ‘Type 1’ opt-outs will continue to be respected until Department of Health and Social Care conducts a consultation with the National Data Guardian on their removal. Therefore, until further notice, if you inform the practice, or  have previously informed the practice that you dissent from the sharing your confidential data for purposes beyond your direct care (Type 1), your data will not be shared outside of the practice without your expressed permission, unless these is an overriding legal obligation to do so.

Data being used or shared for purposes beyond individual care does not include your data being shared with insurance companies or used for marketing purposes and data would only be used in this way with your explicit consent.

Your individual care will not be affected if you opt-out using the Tier 1 or the National Data Opt-out

If you would like to opt out please complete the form below (which will open as a word document) and return to the Surgery and we will update your record. 

Type 1 Opt-Out Form


Advice for Older People

Staying Well in Hertfordshire

You will find useful information on how to look after yourself over these colder months, what to look out for and how to get help in the 'Staying Well in Hertfordshire' booklet which is accessible by the following link:


Older people's booklet_Web_accessible.pdf