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Latest News

Patient Update


Due to updated guidance from both General Practice and pharmacy regulators we are no longer able to offer our NHS patients private prescriptions as a cheaper alternative for low cost drugs.


We apologise for any inconvenience caused.


A number of children have been diagnosed with measles in the Caddington area since 20th March 2019 and we would like to make you aware of this.

Please see the attached information Information letter


Medicines you can buy without a prescription

Following a public consultation across Hertfordshire, we will no longer routinely write prescriptions for medicines you can buy yourself.

Further information can be obtained via this link:

Over the counter meds

Test Results via SMS Text Message

The surgery is trialing a system whereby patient's are notified of test results via text message. In order to do so, we need your consent to say you are happy for this to take place. We also need to ensure that your contact details on the system are up to date.

When you visit or call the surgery next, you may be asked to express whether you would be happy to receive your results in this manner and to confirm your mobile number. Please note that in the interests of confidentiality specific medical details will not be mentioned in the message, but it will let you know if any further action is required.

Extended opening hours for GP practices in Welwyn Hatfield - would you like to see a GP or Nurse for routine appointments in the evening or at the weekend?

Local Practices are working together to provide appointments at a time which is most convenient to you.   Welhat extended Access Service provides appointments later in the evening or at the weekend.  These appointments can be booked with the receptionist at your own GP surgery however you may not see your own GP or practice nurse and you would have to travel to Spring House Medical Centre for your appointment.  When booking an appointment, you will need to give permission for your medical records to be accessed and updated.

Routine appointments are available:

Monday to Friday   6.30pm - 8.00pm

Saturday               8am - 4pm

Sunday                 8am - 12pm

For more information on the Welhat Extended Access Service, or to book an appointment please speak to a member of the Practice Reception team or call Bridge Cottage on 01438 715044. 

Please note these are NOT emergency appointments.  Patients requiring emergency treatment should call Herts Urgent Care on 111.

If you need to cancel and rebook an extended access appointment please contact your Practice.  When your practice is closed you can call 01707 294358 to leave a message.

More information is available at

New 'My Care Record' project set to improve patient care in Hertfordshire

People in Hertfordshire will soon benefit from better care, thanks to a new programme which will give health and care professionals the ability to view their patients' up-to-date medical records.

Health and care professionals need accurate information in order to make the best decisions with their patients about their treatment.  The My Care Record programme will enable patients' records to be viewed quickly and accurately, over a secure healthcare information network.  Before any records are viewed, patients will be asked for their permission by the health or social care professional caring for them.

Dr Nicky Williams, a Hertfordshire GP and deputy clinical chair of East and North Hertfordshire Clinical Commissioning Group said:

"We know that patients want us to make informed decisions about their treatment, based on the most accurate information about their health.  By securely accessing up-to-date information about our patients during consultations, medical professionals can make well-informed decisions and avoid the need for unnecessary, expensive and invasive tests and paperwork."

My Care Record does not create a new record for patients, but instead allows a patient's existing records to be viewed through a secure healthcare information network, as long as they have given their permission for this to take place.  An example could include allowing a hospital doctor to see a person's previous medical treatment or conditions in order to treat them appropriately.

Third parties, private companies and health and care staff who are not directly involved in a patient's care will not be able to access their records.  Existing arrangements for sharing information - by phone, fax, email or post - will be maintained to ensure that patients have a choice about how their information is viewed and to provide for those who choose to 'opt out' of the programme.

A dedicated website has been created for people who want to find out more about My Care Record and how it will work.

Go to to read more and view detailed questions and answers about the programme, which will begin to be implemented at the end of January.

Named Accountable GP

As part of a Government initiative, practices have been instructed to inform patients of who their named accountable GP is. This GP is responsible for co-ordinating your care, but it will not affect the care you receive at the surgery and you can still opt to see any clinician of your choice.

We will be informing patients in a manner of different ways, such as text messages, letters and messages on your prescription. Please keep an eye out for this information. Alternatively, you can ask at reception.

Shingles Vaccinations

If you are between 70 and 79 you will be eligible for the shingles vaccination.

It is a one off vaccine, so if you had already had one, you will not need another.

For further information or to book to have your vaccine, please call the surgery to book a routine nurses appointment.

Meningitis ACWY for University Freshers

The Meningitis ACWY vaccine is now available for adolescents who are finishing school & going off to University.

For further information or to book to have your vaccine, please call the surgery to book a routine nurses appointment.

Meningitis B

Meningitis B vaccines will be available as part of the National Immunisation Program from 1st September.

Babies & toddlers attending for their 1st, 2nd, 3rd and 1 year immunisations, will be eligible to receive the vaccine.

For further information or to book to have your vaccine, please call the surgery to book a routine nurses appointment

For information regarding paracetamol use after the vaccine, please look at the following website

Health News from the BBC and the NHS

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